The Business Problem
Leadership of a large national healthcare company with extensive distribution operations, wanted to improve their supply chain operations. They specifically were focused on reducing operating inventory levels, improving inconsistent service levels and improving resource productivity by eliminating manual non-value added labor hours. Key pain points included the lack of cross-functional processes and interaction, no formal demand planning processes or tools, limited utilization of data, and purchasing’s limited use of functionality within SAP. The company established inventory reduction and service level improvement targets but were failing to realize results.