The Business Problem
The project portfolio management and software development life cycle processes at a global credit and travel services company with $30B in annual revenue, had become encumbered by complex financial rigor. As a result of the financial complexity, the effectiveness of these processes diminished. Stakeholders across the organization expressed a desire for improvement, and several efforts were launched to explore solutions. The client looked to Liberty to guide the change journey and create an integrated strategic roadmap, defining the benefits, costs to capture, dependencies and timing of a coordinated effort to streamline the affected processes.